DrumUNIT
FREQUENTLY ASKED QUESTIONS
  • HOW DO I RESERVE MY DRUMUNIT?

    Your regional sales executive will help you to reserve your date and handle the booking. You will select your preferred date and it will be confirmed upon receipt of your DrumUNIT payment.

  • CAN I DEFER MY PAYMENT UNTIL AFTER THE DRUMUNIT ARRIVES?

    No, due to the limited amount of DrumUNIT sets available we require payment in full to confirm your date and to cover the cost of shipping the DrumUNIT to your location.

  • HOW DO I SHIP THE DRUMUNIT BACK TO YOU?

    STEP ONE: When your DrumUNIT arrives you will inventory all the equipment and report the contents and any issues on the INVENTORY CONTROL FORM

    STEP TWO: SAVE THE BOXES that your DrumUNIT arrives in for return shipping.

    STEP THREE: When it is time to return your DrumUNIT, you will re-inventory the equipment and fill out the RETURN portion of the INVENTORY CONTROL FORM.

    STEP FOUR: After inventorying and packing the DrumUNIT back into the containers, you will pack them in the boxes they arrived in, attach the return labels included with your DrumUNIT.

    STEP FIVE: Follow the instructions in your DRUMUNIT HANDBOOK to schedule a pickup from your school.

  • WHAT HAPPENS IF THE DRUMUNIT EQUIPMENT IS DAMAGED/LOST WHILE AT OUR SCHOOL?

    It is extremely rare for our equipment to break, but we know accidents happen. We include 3 emergency sets of equipment with your DrumUNIT so you will have a complete set even if something was to happen. We simply ask that you accurately report and loss/damage to your kit so we may replace any equipment necessary for the next user. If your kit sustains significant damage or loss, you will be responsible for the cost to replace the lost/damaged items.

  • WHAT IF WE WOULD LIKE TO KEEP OUR DRUMUNIT LONGER THAN 2 WEEKS?

    We would love it if we never got a DrumUNIT back! We credit 100% of your DrumUNIT purchase toward either a one-year rental or a full equipment purchase with a 3-year license. Your sales executive can assist you with pricing and purchasing your DrumUNIT set.

  • WHAT IF WE WANT A BRAND NEW SET AND NOT THE DRUMUNIT SET?

    Should you want a brand new set of equipment you would simply pay to shipthe DrumUNIT back, and the shipping cost for the new set to your school.

  • WHAT DO I DO WHEN MY DRUMUNIT ARRIVES?

    Watch the DrumUNIT tutorial video for step by step instructions on receiving and returning inventory, equipment set up, classroom management, fundraising, and accessing curriculum videos.

  • WHAT IF WE RAISE ENOUGH MONEY TO RENT THE KIT FOR THE YEAR BUT WANT TO PURCHASE IT AFTER?

    You can purchase the kit after your 1-year rental. Your sales executive will walk you through the process to purchase.

  • WHAT HAPPENS IF I HAVE TROUBLE ACCESSING THE VIDEOS?

    After watching the DrumUNIT tutorial video should you have any problems you can contact our Sales Operations Manager: Marissa@drum.fit or 512-379-9837

  • HOW CAN I FUNDRAISE TO KEEP OUR DRUMUNIT?

    You will find successful fundraising ideas in the DrumUNIT HANDBOOK. Notify your sales executive if you intend to fundraise so they can help you with pricing.

    If you didn’t see what you were looking for and still have questions, please email your sales executive or our sales operations manager Marissa@drum.fit or 512-379-9837

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